Payment & Returns Policy

Thanks for shopping at ragnarokfilm.no
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your returned product must include the receipt or proof of purchase.
If any of these conditions are not met, you will not be eligible for a refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will send a replacement product according to your original order or initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
We will cover shipping of the new product if your return is approved.

Duties and Taxes

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipients responsibility as we are only charging the transportation fee for the packages, and are therefore not eligible for refunds. You may check with your country’s customs office to determine what these additional costs will be.

Contact Us

If you have any questions on how to return your item to us, please contact us at hello@www.ragnarokfilm.no, on the phone (+47 404 944 80), send us a facebook message, or use the form below.

 

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